FAQs
General questions
What is the status of my order?
- Looking for your order status? Please check your email confirmation and click the tracking number to get instant access to your status. If you are having problems, no worries! Reach out to our team and we would be glad to assist you.
Can I change my order?
- Absolutely - Please reach out to our customer support team and we will assist you ASAP.
Where do you ship?
- We offer WORLDWIDE shipping. Shipping times depend on location but we pridefully delivery products to our customers as soon as possible.
How long does it take to ship my order?
- Once you place an order our team processes your order within 1-2 business days.
Returns
Do you accept returns?
- We do! MountPex offers a 30 day return policy.
Can I exchange an item?
- Yes - Our team would be happy to help with your exchanges.
Are returns free?
- As we are a small growing business we do not cover the cost of returns.
How long does it take to process a return?
- Once our team confirms we have received the return of your product you are refunded/exchanged immediately.